Our lead software engineer and consultant at Complete Coding, Sam Williams, gives his thoughts on how to find the right chatbot for your business.
SmartAgent - our omnichannel agent application for Amazon Connect - now further enhances the capabilities and functionality of Connect with the addition of native video conferencing to an already extensive feature list.
AI is a significant opportunity for contact centre improvement. The rapid growth in consumer AI adoption, combined with new AI-optimised user experiences and back-end processes, is empowering businesses to drive improved customer experience and cost reduction through the intelligent use of data. But is AI really as simple as plug, play and save?
In recent years the role of the Contact Centre agent has become increasingly more involved. We look at what Amazon Connect can do for the modern day contact centre.
If you missed Andy Jassy’s opening keynote session at AWS re:Invent 2020, don’t worry. We’ve collated everything you need to know…