We help the public sector to adopt modern, scalable, cloud customer experience solutions.
Mission Labs offers vast experience and expertise in designing, optimising and modernising central and local government’s customer contact and experience solutions with Amazon Connect and AWS. With security the highest priority and often a significant blocker to cloud adoption in the public sector, Mission Labs has successfully designed and deployed multiple contact centre implementations for central, local government and education clients which meet the most stringent security and compliance requirements.
This allows organisations in the public sector to take full advantage of the scalability and flexibility of Amazon Connect and AWS, delivering the following benefits:
Amazon Connect’s pay as you use model enables the public sector to easily leverage cost efficiencies related to customer contact and communication.
Securely hosted in your local cloud availability zone AWS and Mission Labs can provide a robust solution that meets all of your security needs.
By blending contact channels, improving data and metrics, and empowering customer self-serve, the public sector can redefine citizen services
With 23 Regions and 73 Availability Zones in the AWS global infrastructure, all data resides securely in the nation it is collected.
Amazon Connect runs in the advisor’s browser so public sector and not for profit organisations can empower secure home/remote working.
Amazon Connect is an open platform that can integrate with any system your contact centre relies on (e.g. CRM, case management, WFM etc.)
Amazon Connect best-practice consultancy & migration
We provide expert solution design, build, implementation, software and end-to-end managed services for Amazon Connect & AWS.
Customer experience, agent efficiency and engagement software
Streamlined contact centre tools and applications provide a single pane of glass helping to reduce handling times & improve first contact resolution
CX artificial intelligence (AI) & machine learning (ML)
We help clients to drive innovation with AWS AI and ML, improving customer experience systems & processes to better serve their communities
Voice & chat robotics, and robotic process automation
We specialise in the design and deployment of smart voice & chat robotics which help to reduce contact and improve service.
System/software integration with serverless technologies
With technologies like AWS Lambda we can integrate virtually any back-office or third-party API with significantly lower cost implications.
Real-time and historical data, MI and analytics insight
We focus on generating useful, actionable data that is easy to analyse and process, unlocking valuable insights for our clients.