Contact Automation.
Optimise your customer journeys for improved CSAT and efficiency.
Free your agents to deal with the people who need them the most
As consumers become ever more demanding, and with volumes of contact and channels ever increasing, we
help businesses optimise the way they handle their high volume, low value contact.
Market-leading AI natural language processing and text to speech technology means your customers get the answers
they need on demand, freeing-up your contact handlers to deal with the people who need them the most.
Experts in conversational
user experience.
We have designed and deployed conversational contact automation for some of the nation’s biggest and best brands
25% reduction in contact volume
40% chat deflection
76% bot involvement
Smart contact automation drives up efficiency
for better results.
Drive the conversation to where
it needs to be.
Contact automation delivers customer centricity and personalisation like never before. Leave your high volume contact tasks and simple support questions to our integrated robotics, and free-up your contact handlers to focus on more valuable work - like complex issues, account management, client retention and CSAT improvement.
Increase CSAT and reduce operating costs
Just a few ways automation increases customer satisfaction and reduces operating cost
