Mission Labs and Code Nation have been working together to nurture local tech talent and open the doors of opportunity for people hoping to start a career in technology.
Our lead software engineer and consultant at Complete Coding, Sam Williams, gives his thoughts on how to find the right chatbot for your business.
SmartAgent - our omnichannel agent application for Amazon Connect - now further enhances the capabilities and functionality of Connect with the addition of native video conferencing to an already extensive feature list.
Joseph Oldfield joined Mission Labs as a Junior Software Developer from Code Nation. We find out about his journey into coding, his thoughts on academia and what it's like working at Mission Labs.
The UK has now been dealing with the effects of Covid-19 for over 6 months. With no end in sight and winter around the corner, we have seen how attitudes are changing towards working from home. We look at why CircleLoop is essential to your cloud setup.
CircleLoop, the cloud-based phone system for business, pledges ongoing support for Charity, Education and Healthcare providers with 20% discount to support UK and Ireland based school, healthcare providers and registered charities.
AI is a significant opportunity for contact centre improvement. The rapid growth in consumer AI adoption, combined with new AI-optimised user experiences and back-end processes, is empowering businesses to drive improved customer experience and cost reduction through the intelligent use of data. But is AI really as simple as plug, play and save?
In recent years the role of the Contact Centre agent has become increasingly more involved. We look at what Amazon Connect can do for the modern day contact centre.
SmartAgent welcomes brand new Amazon Connect Chat, with ready made integration.
Are your contact centre team often often grumbling at the clunkiness of the existing system? Do you find that you’re frustrated by the lack of control you have over the roadmap? A unified cloud communicarton system could be the answer.
At a first glance it doesn't seem like cycling and Contact Centres have much in common. Our own Matt Cowell takes a look at how that might not necessarily be the case and where you could be making some important marginal gains.
If you missed Andy Jassy’s opening keynote session at AWS re:Invent 2020, don’t worry. We’ve collated everything you need to know…