Posts about news

Legacy systems pose a threat to contact centres. We explain how moving to the cloud can save them.

It's been a year of challenge and change for Mission Labs... here's everything we learned from lockdown.

Gamma today announces the expansion and acceleration of its digital product capabilities in the unified communications and contact centre markets with the acquisition of Mission Labs.

With agents working remotely, having an intuitive cloud-based solution in place to ensure that quality asurance standards are maintained is a must.

We've welcomed thousands of new users to CircleLoop as companies look to empower their workforce and improve customer satisfaction, remotely.

Mission Labs proudly enhances its public sector credentials by joining the Crown Commercial Service Digital Outcomes and Specialist 5 Framework.

We’re very pleased to announce that we have achieved Amazon Web Services (AWS) Advanced Partner status. AWS Consulting Partners help customers design, architect, build, migrate, and manage their workloads and applications on AWS, accelerating their journey to the cloud.

If you missed Andy Jassy’s opening keynote session at AWS re:Invent 2020, don’t worry. We’ve collated everything you need to know…

Many UK businesses will be starting to consider letting staff members work from home in the wake of the outbreak of Coronavirus.

We take a look at how CircleLoop can help aid staff members when working from home.

SmartAgent welcomes brand new Amazon Connect Chat, with ready made integration.

Mission Labs Awarded Approved Supplier Status to the Crown Commercial Services (CCS) G-Cloud 12 Framework.

AI is a significant opportunity for contact centre improvement. The rapid growth in consumer AI adoption, combined with new AI-optimised user experiences and back-end processes, is empowering businesses to drive improved customer experience and cost reduction through the intelligent use of data. But is AI really as simple as plug, play and save?

CircleLoop, the cloud-based phone system for business, pledges ongoing support for Charity, Education and Healthcare providers with 20% discount to support UK and Ireland based school, healthcare providers and registered charities.

CircleLoop, the cloud-based phone system, announces its launch into the Irish market where it will power application-based telephony for Irish SMEs.

Joseph Oldfield joined Mission Labs as a Junior Software Developer from Code Nation. We find out about his journey into coding, his thoughts on academia and what it's like working at Mission Labs.

SmartAgent - our omnichannel agent application for Amazon Connect - now further enhances the capabilities and functionality of Connect with the addition of native video conferencing to an already extensive feature list.

Mission Labs and Code Nation have been working together to nurture local tech talent and open the doors of opportunity for people hoping to start a career in technology.

In this post we speak to Diego Partipilo, software engineer about his career at Mission Labs. Diego talks about his personal route into coding as well as how to find creativity in the ordinary.

Mission Labs demonstrated the power of our contact centre technology at Gamma's flagship event.

Mission Labs has officially moved into its new home at Arbeta!

We'll be supporting the Manchester charity throughout the year.

We take a look back at 2021, a year of significant change and success for Mission Labs.

Flexa identify organisations that provide outstanding flexible working options.

Mission Labs sets target to double its headcount over the next 12 months to over 200 employees.

We marked the anniversary of our parent company with a special event at our HQ.